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Enhancing emergency services communication with Widgit Symbols
Improving access and safety for children with Speech, Language and Communication Needs (SLCN)
When it comes to the emergency services, all children and young people have the right to access the same vital services as everyone else – especially when faced with traumatic situations. For individuals with Speech, Language and Communication Needs (SLCN), this may require the provision of special assistance to ensure they are able to access these services as quickly and calmly as possible.
In a crisis situation however, it has been reported that some emergency service workers do not have the knowledge or skills to effectively communicate with children and young people who need their help.
To develop and produce resources for emergency service responders, the Deputy Head Teacher of Ysgol Maes Y Coed requested the support of Neath Port Talbot Council Children’s Services directorate and the Children’s Rights Unit to work in partnership with key stakeholders, including South Wales Police, Welsh Ambulance Services NHS Trust, and Mid & West Wales Fire and Rescue Service.
“Communication is key to safety and understanding. With the right tools, we can ensure every child is reached effectively in times of need.”
Jannine Smith, Director/Cyfarwyddwr, Children’s Rights Unit/Uned Hawliau Plant
Bridging communication gaps
The first phase of producing these resources involved the creation of a training video featuring essential phrases in British Sign Language (BSL). Tailored to emergency scenarios involving SLCN children, pupils were also able to play an active role in its development. This initiative alone empowers emergency service staff with practical communication skills crucial for engaging effectively with SLCN children.
Communication boards to the rescue
The subsequent phase focused on the development of a communication board featuring Widgit Symbols and key phrases. This board serves as a crucial visual aid for both children and emergency service workers, enhancing comprehension during emergency interactions. By equipping responders with this resource, the board is designed to facilitate clearer communication, helping to foster safer spaces when engaging with SLCN children during times of need.
Making emergency services inclusive for all
Both projects were a multi-agency collaboration between Ysgol Maes Y Coed, NPT Council, Children’s Rights Unit, South Wales Police, Mid & West Wales Fire and Rescue Service, Welsh Ambulance Service NHS Trust, and the West Glamorgan Safeguarding Board, who kindly funded the projects.
To showcase the amazing contributions made by pupils, an Emergency Services event was held at Ysgol Maes Y Coed during National Safeguarding Week 2023. Emergency service professionals were invited to an assembly which included a Q&A session with pupils and a presentation from staff. Pupils then had the opportunity to talk to the emergency service staff before exploring the emergency service vehicles.
Emergency Services Communication Board
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